Complaints Quote by Jamie Hyneman
“We should point out that if we feel like we've upset somebody and they're vitriolic, if people are actively pursuing some sort of complaint, then we've done our job.”
About This Quote
If we provoke a complaint, we’ve succeeded in drawing attention to an issue.
In simple terms: Provoking complaints shows we’ve made an impact.
Key Takeaway
Use feedback to improve.
Themes
feedback
conflict
communication
Mood
critical
analytical
Type
advice
reflective
When to use this quote
- customer service
- team dynamics
- public relations
Key Concepts
psychology
problem solving
Questions to Reflect On
- When is it okay to provoke?
- How to handle backlash?
A Different Perspective
Provoking complaints can damage relationships.
