““One reason some leaders misunderstand communication is that they think they're already good at it. They've been speaking since before they were one year old; reading since age four or five; writing since soon after that. Unlike just about every other discipline leaders have had to master, they've been communicating their whole lives. It seemed to be no big deal. Just as a fish is unaware of the water it swims in, leaders often are unaware of their own communication abilities. Or lack thereof.””
