““When you originally approved this trip, what did you have in mind?” He visibly relaxed as he sat back in his chair and brought the top of his fingers and thumbs together in the shape of a steeple. Generally this is a body language that means the person feels superior and in charge. “Listen,” he said, “just make sure you brief everyone when you get back.” That question, calibrated to acknowledge his power and nudge him toward explaining himself, gave him the illusion of control. And it got me just what I wanted.””
