Apologize Quote by Chris Voss
““Try this the next time you have to apologize for a bone-headed mistake. Go right at it. The fastest and most efficient means of establishing a quick working relationship is to acknowledge the negative and diffuse it. Whenever I was dealing with the family of a hostage, I started out by saying I knew they were scared. And when I make a mistake—something that happens a lot—I always acknowledge the other person’s anger. I’ve found the phrase “Look, I’m an asshole” to be an amazingly effective way to make problems go away. That approach has never failed me.””
About This Quote
Source Interview: The Art of Negotiation, Chris Voss, 2020
Directly acknowledging one’s own fault and the other’s anger can quickly defuse tension and build trust.
In simple terms: Admitting mistakes and validating feelings helps resolve conflict fast.
Key Takeaway
Own your errors, validate emotions, then move forward.
Themes
communication
conflict resolution
empathy
negotiation
trust
Mood
calm
assertive
reassuring
Type
practical
advice
strategic
When to use this quote
- workplace disputes
- personal apologies
- hostage negotiations
- customer service
- team meetings
Key Concepts
psychology
social dynamics
strategic honesty
Questions to Reflect On
- When is it appropriate to admit fault?
- How can you balance honesty with humility?
A Different Perspective
Overuse may appear insincere or manipulative.
