Universally Quote by Chris Voss
““It all starts with the universally applicable premise that people want to be understood and accepted.””
About This Quote
Source Book: Never Split the Difference by Chris Voss, 2016
People fundamentally seek understanding and acceptance, which drives their behavior and decisions.
In simple terms: People want to be understood and accepted.
Build empathy to influence others.
Themes
Mood
Type
When to use this quote
- negotiation
- team building
- customer service
- conflict resolution
Key Concepts
Questions to Reflect On
- How can you show genuine understanding in a tense negotiation?
- What barriers prevent people from feeling accepted?
Assuming everyone wants acceptance may overlook power dynamics or cultural differences.