Labeling Quote by Chris Voss
““they should be teased out. Labeling is a helpful tactic in de-escalating angry confrontations, because it makes the person acknowledge their feelings rather than continuing to act out.””
About This Quote
Source Interview: The Art of Negotiation, 2020
Labeling a counterpart’s emotions helps defuse tension by prompting acknowledgment instead of escalation.
In simple terms: Naming feelings calms conflict.
Key Takeaway
Use labels to de‑escalate.
Themes
communication
conflict resolution
empathy
Mood
strategic
calm
Type
practical
inspirational
When to use this quote
- customer service
- law enforcement
- personal disputes
- team meetings
Key Concepts
negotiation tactics
psychology
Questions to Reflect On
- When is labeling most effective?
- What risks arise from mislabeling?
A Different Perspective
Over‑labeling may seem manipulative.
