Quote by Chris Voss
““I’m sorry, two copies?” she mirrored in response, remembering not only the DJ voice, but to deliver the mirror in an inquisitive tone. The intention behind most mirrors should be “Please, help me understand.””
About This Quote
Source Book: Never Split the Difference by Chris Voss, 2016
Effective questioning seeks to uncover hidden information by inviting the other person to explain their perspective.
In simple terms: Ask to learn, not to argue.
Key Takeaway
Use curiosity to gather insight.
Themes
communication
negotiation
empathy
Mood
thoughtful
strategic
Type
advice
instructional
When to use this quote
- sales meetings
- conflict resolution
- relationship building
- team brainstorming
Key Concepts
active listening
psychology
clarification
Questions to Reflect On
- How can you frame questions to reduce resistance?
- What does the other person need to feel heard?
A Different Perspective
May be ignored if the counterpart is defensive or uncooperative.
