Assaulted Counterattack Quote by Chris Voss
““Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by asking a calibrated question.””
About This Quote
Source Book: Never Split the Difference, Chris Voss, 2016
When verbally attacked, avoid retaliation; instead, defuse tension by asking a thoughtful, calibrated question.
In simple terms: Don’t fight back; ask a calm, strategic question instead.
Key Takeaway
Use calibrated questions to de‑escalate.
Themes
conflict resolution
communication
psychology
Mood
strategic
calm
Type
non‑violent
practical
When to use this quote
- high‑stakes negotiation
- personal argument
- customer service
Key Concepts
calibrated questioning
emotional control
strategic dialogue
Questions to Reflect On
- How can you ensure your question remains non‑confrontational?
- When is it better to pause rather than ask?
A Different Perspective
Questioning may not always stop aggression.
