Customer Quotes

548 quotes by 314 authors

The only purpose of customer service is to change feelings. — Seth Godin
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good… — Susan Ward
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and… — Susan Ward
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making… — Susan Ward
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position… — Susan Ward
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! — Susan Ward
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that… — Tony Hsieh
Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to… — Nicholas Negroponte
It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do… — Gordon Bethune
If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal… — Robert Pozen
The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and… — Aaron Levie
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs. — Eckhard Pfeiffer
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough. — Thomas G. Stemberg
Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place. — Thomas G. Stemberg
As far as the customer is concerned, the interface is the product. — Jef Raskin
In the South, we tell stories. We tell stories if you're in a sales position, if you're in a retail position, you lure your customer… — Tate Taylor
I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind… — Judith Leiber
One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it… — Bernard Marcus
A satisfied customer. We should have him stuffed. — John Cleese
Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter. — Erich Fromm

Who Wrote These Customer Quotes

314 authors contributed a total of 548 Customer Quotes, led by these top contributors: