Apology Quote by Beverly Engel
““A meaningful apology is one that communicates three R's: regret, responsibility, and remedy.””
About This Quote
Source Article: Effective Apology Strategies, 2018
A good apology includes regret, taking responsibility, and offering a remedy to repair harm.
In simple terms: Apology = regret + responsibility + remedy.
Key Takeaway
Address all three components in apologies.
Themes
communication
accountability
relationships
Mood
empathetic
constructive
Type
apologetic
practical
When to use this quote
- customer service
- personal relationships
- workplace disputes
- public relations
Key Concepts
Conflict resolution
emotional intelligence
Questions to Reflect On
- Which element do you find hardest to express?
- How does a remedy restore trust?
A Different Perspective
Skipping any component can make apologies seem insincere.
