Apology Quote by Harriet Lerner
““The best apologies are short, and don't go on to include explanations that run the risk of undoing them. An apology isn't the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication. This is an important and often overlooked distinction.””
About This Quote
Source Book: The Dance of Anger, 1997
Brief apologies preserve sincerity; over‑explaining can erode trust and impede future dialogue.
In simple terms: Short apologies work best; too much detail hurts.
Key Takeaway
Apologize succinctly, then focus on resolution.
Themes
communication
relationships
conflict resolution
Mood
reflective
pragmatic
Type
advisory
inspirational
When to use this quote
- personal disputes
- customer service
- team disagreements
Key Concepts
psychology
interpersonal dynamics
Questions to Reflect On
- When is a detailed explanation necessary?
- How to balance honesty with brevity?
A Different Perspective
Excessive justification may shift focus from responsibility.
