“Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have… — Susan C. Young Copy Share Image
“When you wake each day, it is your choice if you are going to use your attitude to your advantage or allow… — Susan C. Young Copy Share Image
“Believe in your power to make happiness a choice—do so every day, until it becomes a lifelong habit.” — Susan C. Young Copy Share Image
“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say… — Susan C. Young Copy Share Image
“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.” — Susan C. Young Copy Share Image
“Being proactive and intentional will enable you to create a positive experience for yourself and others.” — Susan C. Young Copy Share Image
“In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take… — Susan C. Young Copy Share Image
“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to… — Susan C. Young Copy Share Image
“To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an… — Susan C. Young Copy Share Image
“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you.… — Susan C. Young Copy Share Image
“UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself.… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, practice, practice, practice. Each time you test your bravery you grow your self-assurance and increase your comfort… — Susan C. Young Copy Share Image
“Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open… — Susan C. Young Copy Share Image
“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.” — Susan C. Young Copy Share Image
“Benefits of Being Nice • You set positive karma into motion. • What you give is what you get back in return.… — Susan C. Young Copy Share Image
“Take the initiative with deliberate steps to be a polite person: 1. Cover your mouth when you cough or sneeze. 2. Reciprocate… — Susan C. Young Copy Share Image
“It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into… — Susan C. Young Copy Share Image
“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework… — Susan C. Young Copy Share Image
“Be Interested & Interesting. People will be more interested in you when you are interested in them. If you want to impress,… — Susan C. Young Copy Share Image
“As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact… — Susan C. Young Copy Share Image
“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.” — Susan C. Young Copy Share Image
“How can you build credibility without grandstanding as you strive to stand apart from the crowd?” — Susan C. Young Copy Share Image
“In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with "animation and enthusiasm." This… — Susan C. Young Copy Share Image
“Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts… — Susan C. Young Copy Share Image
“Without even realizing it, we magnetize people, opportunities, and outcomes. Many people continue to attract dysfunctional folks who bring trauma, drama, crisis,… — Susan C. Young Copy Share Image
