I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even… — Chip Conley Copy Share Image
If an employee told you he had the flu, you'd send him home. If an employee told you he was feeling anxious, you'd probably tell him to get back to work. But the emotion is just as contagious as a… — Chip Conley Copy Share Image
I do interview senior candidates at the home office or many of our hotel or restaurant General Manager candidates. My two favorite questions are… — Chip Conley Copy Share Image
I'd done my time in corporate America, from McDonald's making shakes to Morgan Stanley making deals and, yet, I felt awfully constrained by the… — Chip Conley Copy Share Image
At the heart of great leadership is a curious mind, heart, and spirit. — Chip Conley Copy Share Image
Business principles are only as good as the practices that back them up. — Chip Conley Copy Share Image
Many people do not distinguish between something that happens to them and their reaction to it. Yet it isn't the event or situation that… — Chip Conley Copy Share Image
Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected,… — Chip Conley Copy Share Image
Conventional wisdom suggests the primary motivator for entrepreneurs is money or wealth creation and, in fact, much of the political debate tends to center… — Chip Conley Copy Share Image
Curiosity has ... proven to be a great ingredient in resilience, a trait particularly valuable in an extended economic downturn. Resilient people aren't made… — Chip Conley Copy Share Image
Feeling good about your life, but not expressing a heartfelt 'thank you,' is like wrapping a gift for someone and never giving it to… — Chip Conley Copy Share Image
Whether we're conscious of it or not, our work and personal lives are made up of daily rituals, including when we eat our meals,… — Chip Conley Copy Share Image
