I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees… — Chip Conley Copy Share Image
Someone could be amazing at what they do, but if you don't like them, why bother hiring them? — Chip Conley Copy Share Image
If an employee told you he had the flu, you'd send him home. If an employee told you he was feeling anxious,… — Chip Conley Copy Share Image
People don't realize how much control they do have. The more you can show them this control, the easier it is to… — Chip Conley Copy Share Image
Once you know the emotional building blocks of anxiety, you can influence them. — Chip Conley Copy Share Image
I do interview senior candidates at the home office or many of our hotel or restaurant General Manager candidates. My two favorite questions are… — Chip Conley Copy Share Image
I'd done my time in corporate America, from McDonald's making shakes to Morgan Stanley making deals and, yet, I felt awfully constrained by the… — Chip Conley Copy Share Image
At the heart of great leadership is a curious mind, heart, and spirit. — Chip Conley Copy Share Image
Business principles are only as good as the practices that back them up. — Chip Conley Copy Share Image
Many people do not distinguish between something that happens to them and their reaction to it. Yet it isn't the event or situation that… — Chip Conley Copy Share Image
Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected,… — Chip Conley Copy Share Image
Conventional wisdom suggests the primary motivator for entrepreneurs is money or wealth creation and, in fact, much of the political debate tends to center… — Chip Conley Copy Share Image
Curiosity has ... proven to be a great ingredient in resilience, a trait particularly valuable in an extended economic downturn. Resilient people aren't made… — Chip Conley Copy Share Image
Feeling good about your life, but not expressing a heartfelt 'thank you,' is like wrapping a gift for someone and never giving it to… — Chip Conley Copy Share Image
Whether we're conscious of it or not, our work and personal lives are made up of daily rituals, including when we eat our meals,… — Chip Conley Copy Share Image
