Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place. — Thomas G. Stemberg Copy Share Image
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has… — Brené Brown Copy Share Image
“Split testing often uncovers surprising things. For example, many features that make the product better in the eyes of engineers and designers… — Eric Ries Copy Share Image
