“From now on, when you have a conflict with someone, ask yourself: (a) What am I perceiving? (b) What are they perceiving? (c) Is there a mismatch? (d) If so, why?” — Stuart Diamond Copy Share Image
“You assume that everyone else reacts to things the way that you do.” — Stuart Diamond Copy Share Image
“using other people’s standards is a highly persuasive way to achieve your goals.” — Stuart Diamond Copy Share Image
“Never make yourself the issue. Just because the other side is a jerk doesn't mean you should be a jerk.” — Stuart Diamond Copy Share Image
“Most people will give you the means to persuade them if you watch and listen carefully.” — Stuart Diamond Copy Share Image
“Studies done with both children and adults over the past fifty years show that blaming people reduces performance and motivation.” — Stuart Diamond Copy Share Image
“If the other person is likely to act irrationally, you need to offer emotional payments. You need to make adjustments. One example of adjustment… — Stuart Diamond Copy Share Image
“If you make friends with the other party, they will look for ways to help you meet your goals.” — Stuart Diamond Copy Share Image
“Think about meeting your goals, not about wining over someone else” — Stuart Diamond Copy Share Image
“From now on, when you have a conflict with someone, ask yourself: (a) What am I perceiving? (b) What are they perceiving? (c) Is… — Stuart Diamond Copy Share Image
“Negotiation is at the heart of human interaction. Every time people interact, there is negotiation going on: verbally or nonverbally, consciously or unconsciously. Driving,… — Stuart Diamond Copy Share Image
“Talking is a sign of strength. Not talking is a sign of weakness.” — Stuart Diamond Copy Share Image
