Ask yourself Quote by Stuart Diamond
““From now on, when you have a conflict with someone, ask yourself: (a) What am I perceiving? (b) What are they perceiving? (c) Is there a mismatch? (d) If so, why?””
About This Quote
Source Book: Getting to Yes, 1995
When conflict arises, examine each party’s perception and find mismatches.
In simple terms: Check perceptions in conflict.
Key Takeaway
Align viewpoints to resolve disputes.
Themes
conflict resolution
perception
communication
analysis
Mood
analytical
practical
Type
business
personal
When to use this quote
- negotiations
- team disagreements
- customer complaints
- family disputes
Key Concepts
cognitive bias
empathetic listening
problem solving
Questions to Reflect On
- How to uncover hidden assumptions?
- What steps ensure mutual understanding?
A Different Perspective
Perceptions may be biased.
