Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance,… — Oscar Munoz Copy Share Image
We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this. — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
