“The CIO is that one leader who can see everything that is happening within the organization," says Victor Fetter, CIO of LPL Financial. "The CIO looks at every transaction and every customer service experience that takes place on the digital… — Martha Heller Copy Share Image
“The CIO is that one leader who can see everything that is happening within the organization," says Victor Fetter, CIO of LPL Financial. "The… — Martha Heller Copy Share Image
“Because IT people can see so much, it is their responsibility to influence investment priorities, not just execute on priorities set by internal business… — Martha Heller Copy Share Image
“First, you need to understand the attitude that the current executive committee has toward IT," says Richter. "Do they believe that IT is a… — Martha Heller Copy Share Image
“But moving from enabling the business to being the business is challenging work. It means changing governance models, organizational structures, delivery methodologies and hiring… — Martha Heller Copy Share Image
“As a CIO, you are the first to step into traffic, to stand alone during a period of change before people come on board.… — Martha Heller Copy Share Image
“Your first step in running IT like a business is to stop thinking of IT investments as OPM (other people's money) and treat it… — Martha Heller Copy Share Image
“Someone once told me that, when your operations are not good, you should not talk strategy," says Iyer. "Fair enough. But the opposite is… — Martha Heller Copy Share Image
“The most important thing we are doing here is collapsing the silos," says Eash Sundaram, EVP of innovation and CIO of JetBlue. "When we… — Martha Heller Copy Share Image
“a fan of author Patrick Lencioni, Stevenson borrows from his concept of "company first" in her leadership program..."In every IT transformation, you make major… — Martha Heller Copy Share Image
“Lately, however, I have changed my thinking on this. I have a new Greek mythological figure in mind for the CIO; Cassandra. Cassandra made… — Martha Heller Copy Share Image
“CIOs, more than any other executive, have an end-to-end view of how the business works and the tools to turn that view into insights.… — Martha Heller Copy Share Image
“In my previous book, The CIO Paradox, I called this phenomenon the "accountability vs. ownership" paradox, where CIOs are responsible for the outcomes of… — Martha Heller Copy Share Image
“Digital transformation is more than painting a shiny picture of the future: digital transformation means tying the back end to the front end, which… — Martha Heller Copy Share Image
“The challenge of disparate systems, says Bunton, extends past technology and process. Disparate systems have a direct impact on the way employees think about… — Martha Heller Copy Share Image
“But here's the rub: looking across silos for opportunities to improve capabilities is one thing; creating a vision for how to seize those opportunities… — Martha Heller Copy Share Image
