Many hospitality companies follow the "5 and 10 Rule,"…
““Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.””
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Employees should greet customers with eye contact and a smile within ten feet, and offer a warm welcome and assistance within five feet.
In simple terms: Close proximity requires warm greeting.
Key Takeaway
Practice attentive hospitality.
Themes
customer service
hospitality
communication
proximity
Mood
professional
friendly
Type
instructional
practical
When to use this quote
- restaurants
- retail
- hospitality training
Key Concepts
service standards
human interaction
Questions to Reflect On
- How to personalize greetings?
- What if space is limited?
A Different Perspective
May feel scripted.