“Passion is the fire that gets us moving and keeps us motivated regardless of what roadblocks impede the way.” — Susan C. Young Copy Share Image
“How can you showcase your unique expertise, valuable experience, and strong education without sounding egotistical?” — Susan C. Young Copy Share Image
“An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.” — Susan C. Young Copy Share Image
“Are your habits and hygiene hindering your success or making a great first impression on your behalf?” — Susan C. Young Copy Share Image
“A genuine smile is your best fashion accessory and the most important thing you can wear.” — Susan C. Young Copy Share Image
“Curiosity adds depth to what you know and to your life experience.” — Susan C. Young Copy Share Image
“The more positively centered and grounded you are in your authentic being, the more people may be drawn to you.” — Susan C. Young Copy Share Image
“If you want to improve performance and productivity, set a vision that inspires and delights.” — Susan C. Young Copy Share Image
“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or… — Susan C. Young Copy Share Image
“We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want… — Susan C. Young Copy Share Image
“What makes you curious about someone when meeting them for the first time? Do they have a fascination factor? Is there something… — Susan C. Young Copy Share Image
“Do you generally feel uncomfortable around people whom you perceive to be perfect? Is there really such a thing as the perfect… — Susan C. Young Copy Share Image
“communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes,… — Susan C. Young Copy Share Image
“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to… — Susan C. Young Copy Share Image
“To ‘up your game’ means, simply, to make the effort to improve what you are doing—to amplify, boost, or strengthen your talents… — Susan C. Young Copy Share Image
“Put the right people in the right positions to ensure their personal strengths and talents are being utilized and appreciated.” — Susan C. Young Copy Share Image
“To position yourself as an expert, create content, write a book, build a blog, post on social media, and write articles for… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture… — Susan C. Young Copy Share Image
“We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From… — Susan C. Young Copy Share Image
“Discover an interest, a passion, a preference or need your client has, and take the time to give them some small item… — Susan C. Young Copy Share Image
“I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when… — Susan C. Young Copy Share Image
“Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you… — Susan C. Young Copy Share Image
“Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this “fishing”… — Susan C. Young Copy Share Image
“What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that… — Susan C. Young Copy Share Image
“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese… — Susan C. Young Copy Share Image
“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There… — Susan C. Young Copy Share Image
“Bull in a China Shop The metaphor “bull in a china shop” appropriately describes how a clumsy (or socially awkward) person can… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“11 Tips for Building Rapport 1. Adapt to the other person’s energy level. 2. Assume rapport. 3. Be open and friendly. 4.… — Susan C. Young Copy Share Image
“Although my sister, Liz, is socially engaging and very confident with people, she tends to more of an introvert. She generates energy… — Susan C. Young Copy Share Image
“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding… — Susan C. Young Copy Share Image
“Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3.… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
