“A genuine smile is your best fashion accessory and the most important thing you can wear.” — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Access your joy within; feel and focus on it, allowing it to expand to fill your entire being.” — Susan C. Young Copy Share Image
“Become a ‘good finder’ and seek to acknowledge the best you see in others.” — Susan C. Young Copy Share Image
“Polite people tend to be more respected, admired, and appreciated than their rude counterparts.” — Susan C. Young Copy Share Image
“Use positive affirmations to shift your mindset and re-train your brain for positivity.” — Susan C. Young Copy Share Image
“What can you do to ensure that your voice value translates into impression value?” — Susan C. Young Copy Share Image
“It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or… — Susan C. Young Copy Share Image
“We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want… — Susan C. Young Copy Share Image
“When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to… — Susan C. Young Copy Share Image
“Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting… — Susan C. Young Copy Share Image
“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.” — Susan C. Young Copy Share Image
“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.” — Susan C. Young Copy Share Image
“Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.” — Susan C. Young Copy Share Image
“Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.” — Susan C. Young Copy Share Image
“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not… — Susan C. Young Copy Share Image
“Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and… — Susan C. Young Copy Share Image
“In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is… — Susan C. Young Copy Share Image
“A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and… — Susan C. Young Copy Share Image
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If… — Susan C. Young Copy Share Image
“It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority,… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Make a list of positives: Whether you would like to nurture… — Susan C. Young Copy Share Image
“I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when… — Susan C. Young Copy Share Image
“One simple glance can convey to your recipient that you are . . . • Present • Interested • Paying attention •… — Susan C. Young Copy Share Image
“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese… — Susan C. Young Copy Share Image
“Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There… — Susan C. Young Copy Share Image
“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf… — Susan C. Young Copy Share Image
“We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy,… — Susan C. Young Copy Share Image
“Approachable people . . . 1. Use body language to their advantage. 2. Are open-minded to new people and new experiences. 3.… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean… — Susan C. Young Copy Share Image
“Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business… — Susan C. Young Copy Share Image
“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your… — Susan C. Young Copy Share Image
“14 Ways to Become an Incredible Listener 1. Be present and provide your undivided attention. 2. Seek first to understand, then to… — Susan C. Young Copy Share Image
“4 Times to Get Tough . . . 1. Self-Respect—You don’t have to take everything on the chin and lose the respect… — Susan C. Young Copy Share Image
“Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know… — Susan C. Young Copy Share Image
