Trust has two dimensions: competence and integrity. We…
“Trust has two dimensions: competence and integrity. We will forgive mistakes of competence. Mistakes of integrity are harder to overcome.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Trust depends on both skill and moral character; skill errors can be forgiven, but character breaches are harder to heal.
In simple terms: Trust needs competence and integrity; integrity breaches are tougher.
Key Takeaway
Build both skill and moral character.
Themes
trust
competence
integrity
leadership
forgiveness
Mood
thoughtful
serious
Type
leadership
ethical
When to use this quote
- team building
- customer service
- crisis management
Key Concepts
ethical behavior
performance metrics
Questions to Reflect On
- How do you rebuild trust after a breach?
- What actions demonstrate integrity?
A Different Perspective
People may overlook repeated competence failures.