You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman Copy Share Image
Passion isn't always available. The committed get things done even without it. — Ron Kaufman Copy Share Image
The only way to know how customers see your business is to look at it through their eyes — Daniel R. Scoggin Copy Share Image
If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman Copy Share Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why. — Ron Kaufman Copy Share Image
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? — Ron Kaufman Copy Share Image
Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman Copy Share Image
Convince people and you win their minds. Inspire people and you win their hearts. — Ron Kaufman Copy Share Image
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman Copy Share Image
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Copy Share Image
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects… — Ron Kaufman Copy Share Image
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he… — Bill Vaughan Copy Share Image
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll… — J. W. "Bill" Marriott, Jr Copy Share Image
You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be… — Jerry Fritz Copy Share Image
When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman Copy Share Image
Without commitment, no price will be low enough. With commitment, no price will be too high. — Ron Kaufman Copy Share Image
Are people being the least you expect of them, or the best they expect themselves to be? — Ron Kaufman Copy Share Image
It's fine to wait for an appropriate time, but it's inappropriate to wait forever. — Ron Kaufman Copy Share Image
If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman Copy Share Image
When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Copy Share Image
The easier it is to do something, the harder it is to change the way you do it. — Steve Wozniak Copy Share Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both. — Ron Kaufman Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
What you did in the past is how you got to today. What you do today is how you will get to… — Ron Kaufman Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Copy Share Image
If one of our customers comes into the store without a smile, I'll give them one of mine. — Sam Walton Copy Share Image
