If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Copy Share Image
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness… — Thomas Jefferson Copy Share Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers… — Ron Kaufman Copy Share Image
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide… — Ron Kaufman Copy Share Image
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way… — Ron Kaufman Copy Share Image
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try… — Napoleon Hill Copy Share Image
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets… — Ron Kaufman Copy Share Image
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention… — Thomas Friedman Copy Share Image
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back. — Leon Leonwood Bean Copy Share Image
No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change… — Harvey Mackay Copy Share Image
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to… — Ron Kaufman Copy Share Image
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their… — Mac Anderson Copy Share Image
