“Half of the future is buried in the past. That was the prevailing Service culture.” — Mick Herron Copy Share Image
When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Copy Share Image
When only a little can be done, doing it becomes the greatest you can do. — Ron Kaufman Copy Share Image
Employees are the key to your success with customers. Treat them well! — Ron Kaufman Copy Share Image
The longer you wait, the harder it is to provide outstanding customer service. — Bill Davidow Copy Share Image
Constant acts of goodness are worth far more than rare acts of greatness. — Ron Kaufman Copy Share Image
