"Remember: You are the only human being in……" — Tom Peters
"Remember: You are the only human being in the world who can help this particular customer at this particular moment in time."
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Tom Peters
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182 Quotes by Tom Peters
Tom Peters has 182 quotes on this site.
A few more worth reading:
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Hire for attitude. Train for skill... More
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Formula for success: under promise and over deliver.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the…
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It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting…
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Swipe from the best, then adapt.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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The number one premise of business is that it need not be boring or dull. It ought to be fun.…
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The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy…
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Train everyone lavishly. You can't overspend on training.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is…
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In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one…
See all 182 quotes by Tom Peters »
More Customer Quotes
This quote is filed under Customer Quotes,
one of 548 quotes in that category. Here are a few more:
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It…
— Jeff Bezos
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If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be…
— Jeff Bezos
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We see our customers as invited guests to a party, and we are the hosts. It's our job every day…
— Jeff Bezos
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To give money to a woman - and here I must speak as a man - is to deny her…
— James Buchan
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Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to…
— Graydon Carter
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There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee…
— Jack Welch
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In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in…
— Karl Albrecht
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Our business is about technology, yes. But it's also about operations and customer relationships.
— Michael Dell
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The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we…
— Michael Dell
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I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the…
— Andy Grove
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Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances -…
— Peter Drucker
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Customer service is the new marketing.
— Derek Sivers
See all 548 Customer Quotes »