““If we proved anything at all, it’s that a policy of default on workplace characteristics is a mistake. If you participate in or manage a team of people who need to use their brains during the workday, then the workplace environment is your business. It isn’t enough to observe, “You never get anything done around here between 9 and 5,” and then turn your attention to something else. It’s dumb that people can’t get work done during normal work hours. It’s time to do something about it.””