Big fan Quote by Thomas Kelley
““We’re not big fans of focus groups. We don’t much care for traditional market research either. We go to the source. Not the "experts" inside a company, but the actual people who use the product or something similar to what we’re hoping to create.””
About This Quote
Source Interview: Business Innovation Podcast, 2019
Direct user feedback is more valuable than traditional research; it uncovers real needs and drives better product design.
In simple terms: Talk to real users, not just experts.
Key Takeaway
Prioritize authentic user insights over assumptions.
Themes
user research
product design
innovation
authenticity
Mood
practical
inquisitive
Type
strategic
inspirational
When to use this quote
- product development
- UX testing
- startup pivots
- customer interviews
Key Concepts
human-centered design
feedback loops
market validation
Questions to Reflect On
- Who truly uses your product and why?
- How can you balance expert advice with user feedback?
A Different Perspective
Reliance on users may miss strategic market trends; not all users can articulate needs.
![“I'm a big fan of [Frank] Sinatra, he was the best at what he did. The last thing I do is model my career after him, though, because we do different things. He was a great singer and a great actor ... It never crossed my mind to emulate his career, because we have different interests.” quote by Harry Connick, Jr](https://sms4smile.com/quotes/img-quotes/cb9/harry-connick-jr-3461_actors_i-m-a-big-fan-of-frank-sinatra-he-was-th_12425.jpg)
