Believer Quote by Robert Pozen
“I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply to it, and, if you need to reply, do so right then and there. I have found that about 80 percent of all e-mails, whether internal or external, do not require a response.”
About This Quote
Source Book: The Art of Email Management, Robert Pozen, 2015
Handle each email immediately if a reply is needed, otherwise let it go, to reduce backlog and improve efficiency.
In simple terms: Reply now or ignore; avoid delaying email decisions.
Key Takeaway
Act on emails promptly to stay productive.
Themes
productivity
communication
time management
Mood
focused
efficient
Type
practical
advisory
When to use this quote
- office work
- project coordination
- customer support
Key Concepts
decision making
email etiquette
focus
Questions to Reflect On
- How do you decide which emails truly need a response?
- What systems help you act on emails instantly?
A Different Perspective
Ignoring emails can miss important information and damage relationships.
![“[John] ‘You guys saved me first,’ I reply. [Sarah] ‘Yeah, obviously. So return the favor and save our planet.” quote by Pittacus Lore](https://sms4smile.com/quotes/img-quotes/dfd/pittacus-lore-1736_reply_john-you-guys-saved-me-first-i-reply-sar_87313.jpg)
