Communication Quote by Paul Watzlawick
““To avoid a frequent misunderstanding, it cannot be emphasized too strongly that symmetry and complementarity in communication are not ins and by themselves "good" or "bad", "normal" or "abnormal", etc. The two concepts simply refer tp two basic categories into which all communicational interchanges can be divided.””
About This Quote
Source Book: Pragmatics of Human Communication by Paul Watzlawick, 1978
Communication can be categorized into symmetry (equal power) and complementarity (different roles), neither inherently good nor bad.
In simple terms: Two basic communication patterns, not moral judgments.
Key Takeaway
Recognize the pattern, then choose effective interaction.
Themes
communication
power dynamics
relationships
Mood
analytical
neutral
Type
theoretical
educational
When to use this quote
- team meetings
- conflict resolution
- customer service
- therapy sessions
Key Concepts
symmetry
complementarity
interaction theory
Questions to Reflect On
- How do you identify symmetry vs. complementarity in a conversation?
- Can a balanced mix improve outcomes?
A Different Perspective
These categories oversimplify complex human nuances.
