Broken Quote by Patrick Lencioni
“God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.”
About This Quote
Source Book: The Five Dysfunctions of a Team, 2002
Employees who stay kind despite corporate failure embody true service excellence.
In simple terms: Kindness persists amid adversity.
Key Takeaway
Cultivate resilience and generosity.
Themes
service
resilience
leadership
Mood
appreciative
inspirational
Type
leadership
motivational
When to use this quote
- customer support
- team meetings
- crisis management
Key Concepts
organizational behavior
customer service
Questions to Reflect On
- How can companies support these employees?
- What motivates their generosity?
A Different Perspective
Such praise may overlook systemic issues.
