Client Policy Quote by Liesha Petrovich
““2. Create an extremely specific client policy This is something you should do BEFORE you have problem clients. Every business is different, but think of your specific business and the scope of your job. Specifics can include: Standard price Possible additional prices Deadlines What happens when deadlines are not met (on their part) Duties Job specifications Expectations (both theirs and yours) Timeframe Your work process – from start to finish Your guarantee (if you have one) Put your specifications on your website, client contracts, and verbally explain your process. This way, you are both on the same page and there are no surprises. If they forget, remind them they have a copy. 3.””
About This Quote
Establishing a detailed client agreement up front aligns expectations, prevents disputes, and ensures both parties understand deliverables, pricing, and timelines.
In simple terms: Pre‑emptive, detailed client contracts
Key Takeaway
Clear contracts reduce friction
Themes
communication
risk management
professionalism
process design
client relations
Mood
confident
proactive
organized
Type
advice
process guide
best practice
When to use this quote
- freelance consulting
- agency onboarding
- project-based services
- software development contracts
Key Concepts
scope definition
pricing structure
deadlines
guarantees
Practical Applications
- drafting client agreements
- setting service expectations
Questions to Reflect On
- How could vague terms affect project outcomes?
- What mechanisms ensure clients recall the agreement?
