““2. Create an extremely specific client policy This is something you should do BEFORE you have problem clients. Every business is different, but think of your specific business and the scope of your job. Specifics can include: Standard price Possible additional prices Deadlines What happens when deadlines are not met (on their part) Duties Job specifications Expectations (both theirs and yours) Timeframe Your work process – from start to finish Your guarantee (if you have one) Put your specifications on your website, client contracts, and verbally explain your process. This way, you are both on the same page and there are no surprises. If they forget, remind them they have a copy. 3.””
