"There's none as deaf as those who won't……" — Ken Bates
"There's none as deaf as those who won't listen. I get letters. If they are moronic, they go in the wastepaper basket, but if they are reasonable points, I try to explain. I am planning for the long-term future. I am planning for the long-term future. People say build a team not a hotel, but that argument is irrelevant. It's like fish or meat"