““ Displaying Warmth and Empathy Warmth means showing that you care about another person. Empathy is the capacity to share another person’s experience, to “put yourself in his shoes,” as the saying goes. Some ways to express warmth and empathy: 1. Use verbal and nonverbal signals to encourage the person to continue. 2. If the situation arises, describe experiences you’ve had that are similar to those of the other person, and explain that you can understand how he or she feels. 3. Use the person’s name during the conversation (a person’s own name is the sweetest sound in the world to him or her). 4. Become genuinely interested in other people, and show it. 5. Make the other person feel important. Displaying warmth and empathy is a way of truly demonstrating to another that you value him or her, and is often the source of a person’s immediate positive feeling toward you. In the words of psychologist William James, “The deepest principle in human nature is the craving to be appreciated.” Conveying warmth and empathy, combined with being a good conversationalist, will help you to show appreciation for another person.””
