Communicate Quote by John Kao
“A large part of the impresario's job has to do with maintaining and communicating standards of performance. Knowing how to set those standards - which are often more subjective than analytical - means knowing how to communicate the difference between something that is great and something that is just O.K.”
About This Quote
Setting and communicating performance standards requires subjective judgment and clear articulation of quality differences.
In simple terms: Standards are subjective and need clear communication.
Key Takeaway
Define and convey quality expectations.
Themes
performance
standards
communication
Mood
analytical
strategic
Type
business
leadership
When to use this quote
- project management
- team leadership
- quality control
Key Concepts
subjective evaluation
leadership
Questions to Reflect On
- How do you ensure standards are understood?
- What metrics can support subjective judgments?
A Different Perspective
Subjectivity can cause disputes over what is “great.”
