Goals Quote by Jeff Johnson
““What goals do users want to achieve by using the application? What set of human tasks is the application intended to support? Which tasks are common, and which ones are rare? Which tasks are most important, and which ones are least important? What are the steps of each task? What are the result and output of each task? Where does the information for each task come from? How is the information that results from each task used? Which people do which tasks? What tools are used to do each task? What problems do people have performing each task? What sorts of mistakes are common? What causes them? How damaging are mistakes? What terminology do people who do these tasks use? What communication with other people is required to do the tasks?””
About This Quote
The quote outlines a comprehensive user‑task analysis framework for designing applications, emphasizing goals, task frequency, importance, steps, inputs, outputs, stakeholders, tools, problems, errors, impact, terminology, and communication.
In simple terms: A detailed guide to understanding user tasks for app design.
Key Takeaway
Use this framework to map and prioritize user tasks.
Themes
user research
task analysis
design
usability
requirements gathering
Mood
analytical
methodical
Type
instructional
framework
When to use this quote
- product design
- software development
- UX research
- stakeholder interviews
- process documentation
Key Concepts
human‑computer interaction
workflow mapping
error analysis
Questions to Reflect On
- What are the most users in for your? can
- How can you validate the identified tasks?
A Different Perspective
It can be time‑consuming and may miss hidden user needs.
