"You cannot improve one thing by 1000% but……" — Jan Carlzon
"You cannot improve one thing by 1000% but you can improve 1000 little things by 1%."
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Jan Carlzon
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14 Quotes by Jan Carlzon
Jan Carlzon has 14 quotes on this site.
A few more worth reading:
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A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.
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Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!
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If you're not serving the customer, your job is to be serving someone who is.
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If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.
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I learned that, before you reach an objective, you must be ready with a new one, and you must start…
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Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be…
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Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to…
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We have 50,000 moments of truth every day.
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SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are…
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Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for…
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An individual without information can't take responsibility. An individual with information can't help but take responsibility.
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The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are…
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