"An individual without information can't take responsibility. An……" — Jan Carlzon
"An individual without information can't take responsibility. An individual with information can't help but take responsibility."
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Jan Carlzon
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14 Quotes by Jan Carlzon
Jan Carlzon has 14 quotes on this site.
A few more worth reading:
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A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.
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Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!
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You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
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If you're not serving the customer, your job is to be serving someone who is.
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If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.
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I learned that, before you reach an objective, you must be ready with a new one, and you must start…
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Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be…
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Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to…
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We have 50,000 moments of truth every day.
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SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are…
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Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for…
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The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are…
See all 14 quotes by Jan Carlzon »
More Help Quotes
This quote is filed under Help Quotes,
one of 11,300 quotes in that category. Here are a few more:
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As far as we are concerned, we are ready to leave today, tomorrow, at any time, to join the people…
— Jean-Bertrand Aristide
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Children are supposed to help hold a marriage together. They do this in a number of ways. For instance, they…
— Richard Armour
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Acting is the work of two people - it's only possible when you have the complicity, the help, even the…
— Victoria Abril
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Between you and me, I think that may be one of the things that will help with the collaboration, because…
— Robert Asprin
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I could be on 52nd and Third in Manhattan up and ask a strange for directions and they will help…
— Rodney Atkins
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We are all here on earth to help others; what on earth the others are here for I don't know.
— Wystan Hugh Auden
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What does love look like? It has the hands to help others. It has the feet to hasten to the…
— Saint Augustine
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O Lord, help me to be pure, but not yet.
— Saint Augustine
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He who created us without our help will not save us without our consent.
— Saint Augustine
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The devil put before me that I could not endure the trials of the religious life, because of my delicate…
— Teresa of Avila
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I had many friends to help me to fall; but as to rising again, I was so much left to…
— Teresa of Avila
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Love one another and help others to rise to the higher levels, simply by pouring out love. Love is infectious…
— Sai Baba
See all 11,300 Help Quotes »