"Setting a good example is truly the most……" — Jan Carlzon
"Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!"
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Jan Carlzon
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14 Quotes by Jan Carlzon
Jan Carlzon has 14 quotes on this site.
A few more worth reading:
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A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.
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You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
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If you're not serving the customer, your job is to be serving someone who is.
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If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.
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I learned that, before you reach an objective, you must be ready with a new one, and you must start…
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Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be…
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Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to…
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We have 50,000 moments of truth every day.
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SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are…
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Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for…
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An individual without information can't take responsibility. An individual with information can't help but take responsibility.
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The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are…
See all 14 quotes by Jan Carlzon »
More Communication Quotes
This quote is filed under Communication Quotes,
one of 2,303 quotes in that category. Here are a few more:
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High thoughts must have high language.
— Aristophanes
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We worked on solving the problem of voice communications in a noisy military environment. We established military codes that are…
— M H Abrams
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Music is the social act of communication among people, a gesture of friendship, the strongest there is.
— Malcolm Arnold
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Journalism is literature in a hurry.
— Matthew Arnold
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Poetry is simply the most beautiful, impressive, and widely effective mode of saying things.
— Matthew Arnold
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That said, the question remains: how to strike the balance between free speech and mutual respect in this mixed-up world,…
— Timothy Garton Ash
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I am not a speed reader. I am a speed understander.
— Isaac Asimov
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Communications technology changes possibilities for communication, but that doesn't mean it changes the inherited structure of the brain. So you…
— Margaret Atwood
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A special kind of beauty exists which is born in language, of language, and for language.
— Gaston Bachelard
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Discretion of speech is more than eloquence, and to speak agreeably to him with whom we deal is more than…
— Francis Bacon
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What does music mean to me? I don't think I would really be much without it, without it coming through…
— Erykah Badu
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An inability to stay quiet is one of the conspicuous failings of mankind.
— Walter Bagehot
See all 2,303 Communication Quotes »