Change Quote by Ian Lamont
““The 'fear of change' excuse is something you see trotted out by organizations or management that believe customers are old, stupid, ignorant, and stubborn.””
About This Quote
Source Speech: Business Leadership Conference, 2022
Organizations blame customers for resistance, avoiding responsibility for change management.
In simple terms: Blaming customers hides internal failings.
Key Takeaway
Own the change process.
Themes
change management
customer perception
leadership
Mood
reflective
analytical
Type
strategic
motivational
When to use this quote
- product launches
- service redesign
- marketing campaigns
Key Concepts
blame shifting
organizational inertia
Questions to Reflect On
- How can leaders foster adaptive cultures?
- What evidence supports customer resistance?
A Different Perspective
Oversimplifies complex market dynamics; not all customers resist.
