Change Quote by Gene Kim
““a ‘change’ is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact services being delivered.””
About This Quote
Source Book: The Phoenix Project by Gene Kim, 2013
A change is any modification—physical, logical, or virtual—to IT components that may affect service delivery.
In simple terms: Any modification to IT that could affect services.
Key Takeaway
Assess impact before implementing changes.
Themes
IT management
change control
risk
Mood
cautious
analytical
Type
technical
procedural
When to use this quote
- software deployment
- hardware upgrade
- network reconfiguration
- database migration
- system patching
Key Concepts
Change management
service continuity
impact analysis
Questions to Reflect On
- How do you evaluate potential service impact before a change?
- What safeguards can prevent service disruption?
A Different Perspective
Changes can have unintended downstream effects if not properly evaluated.
![“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick, you nurse them back to health. [Now] servers are [treated] like cattle. You number them and when they get sick, you shoot them.” quote by Gene Kim](https://sms4smile.com/quotes/img-quotes/e7b/gene-kim-2268_health_bill-baker-a-distinguished-engineer-at-m_187582.jpg)
