About Quote by Douglas Conant
“On a personal level, I send out about 20 thank-you notes a day to staffers, on all levels. And every six weeks I have lunch with a group of a dozen or so employees, to get their perspective on the business, to address problems and to get feedback.”
About This Quote
Source Book: Leadership Practices, Douglas Conant, 2015
A leader regularly expresses gratitude and engages directly with employees to gather insights and solve problems.
In simple terms: A leader writes thank‑you notes and meets staff to get feedback.
Key Takeaway
Show appreciation and listen to improve the organization.
Themes
gratitude
communication
feedback
leadership
Mood
inspirational
practical
Type
leadership
motivational
When to use this quote
- team meetings
- customer service
- project management
- HR onboarding
Key Concepts
employee engagement
recognition
continuous improvement
Questions to Reflect On
- How can gratitude be authentic at scale?
- What listening techniques uncover deeper employee concerns?
A Different Perspective
Too many notes may feel insincere if not personalized.
![“What really put me over the top was receiving a packet of hundreds of hand-written thank you notes, telling me how the kids were inspired and excited about the [Cube] project.” quote by Scott Cohen](https://sms4smile.com/quotes/img-quotes/a42/scott-cohen-23412_cubes_what-really-put-me-over-the-top-was-rece_1645835.jpg)
