Arise Quote by Donald A. Norman
“The designer shouldn't think of a simple dichotomy between errors and correct behavior; rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side.”
About This Quote
Source Book: The Design of Everyday Things, 2013
Design should be seen as a partnership where both user and system can err, requiring mutual understanding and collaboration.
In simple terms: Design is a joint effort between people and machines.
Key Takeaway
Treat interactions as cooperative problem solving.
Themes
design
human‑computer interaction
collaboration
Mood
thoughtful
analytical
Type
practical
inspirational
When to use this quote
- software development
- product testing
- training
- support
- feedback loops
Key Concepts
co‑design
error tolerance
user empathy
Questions to Reflect On
- How can we design interfaces that reveal system errors?
- What habits foster shared responsibility?
A Different Perspective
Assuming users always know the correct way can overlook system flaws.
![“Hypertext makes a virtue out of lack of organization, allowing ideas and thoughts to be juxtaposed at will. [...] The advent of hypertext is apt to make writing much more difficult, not easier. Good writing, that is.” quote by Donald A. Norman](https://sms4smile.com/quotes/img-quotes/662/donald-a-norman-6862_advent_hypertext-makes-a-virtue-out-of-lack-of_51804.jpg)
