Company Quote by Daniel Goleman
“Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.”
About This Quote
Source Book: Emotional Intelligence, Daniel Goleman, 1995
Empathetic leaders apply understanding of feelings to make nuanced, effective improvements in their organizations.
In simple terms: Leaders use empathy to improve companies.
Key Takeaway
Leverage empathy for strategic decisions.
Themes
leadership
empathy
business strategy
Mood
thoughtful
inspired
Type
leadership
business
When to use this quote
- team management
- product development
- conflict resolution
- customer experience
Key Concepts
Emotional intelligence
organizational behavior
Questions to Reflect On
- How can you balance empathy with hard metrics?
- What subtle changes can empathy inspire?
A Different Perspective
Empathy alone cannot replace data-driven analysis.
![“As an actor, if you step to the side and you look at [Thornton's performance] technically, and you try to imagine doing what he was doing, most people would panic. Most people would be on the set, and they would be panicking, going, "I'm not doing anything!" All the ham instincts in you would be…” quote by Edward Norton](https://sms4smile.com/quotes/img-quotes/f09/edward-norton-2203_actors_as-an-actor-if-you-step-to-the-side-and_15751.jpg)
