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- The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. — Jeff Bezos
- If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering. — Jeff Bezos
- We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make… — Jeff Bezos
- To give money to a woman - and here I must speak as a man - is to deny her special quality,… — James Buchan
- Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to customer B… — Graydon Carter
- There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer… — Jack Welch
- In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation… — Karl Albrecht
- Our business is about technology, yes. But it's also about operations and customer relationships. — Michael Dell
- The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it… — Michael Dell
- I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value… — Andy Grove
- Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds… — Peter Drucker
- Customer service is the new marketing. — Derek Sivers