Agendas Quote by Carly Fiorina
“Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning.”
About This Quote
Source Speech: Business Leadership Conference, 2005
Clients drive technological direction; their needs dictate service design and delivery timing, making them primary agenda setters.
In simple terms: Customers set the tech agenda.
Key Takeaway
Align services with customer needs.
Themes
customer focus
innovation
strategy
Mood
strategic
forward‑looking
Type
inspirational
business
When to use this quote
- customer interviews
- focus groups
- roadmap planning
- service design
Key Concepts
marketing
product development
Questions to Reflect On
- What unmet needs do your customers have?
- How can you anticipate future service demands?
A Different Perspective
Over‑reliance on current customers may ignore emerging markets.
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