About Quote by Carlos Ghosn
“You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.”
About This Quote
The speaker emphasizes that visiting a plant should include praising staff and highlighting quality improvement opportunities as a key area for better performance.
In simple terms: Plant visits should praise workers and stress quality improvement.
Key Takeaway
Use plant visits to motivate and focus on quality.
Themes
leadership
quality management
employee engagement
Mood
motivational
practical
Type
leadership
operational
When to use this quote
- manufacturing audits
- team meetings
- training sessions
Key Concepts
continuous improvement
recognition
performance metrics
Questions to Reflect On
- How can leaders balance praise with constructive feedback?
- What other opportunities should be highlighted?
A Different Perspective
Focusing solely on quality may overlook other issues.
