Gene Kim

“Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to…

— Gene Kim

“He saw a presentation given by John Allspaw and his colleague Paul Hammond that flipped the world on its head. Allspaw and…

— Gene Kim

“We’re like the Bates Motel of changes,” I say in disbelief. “Changes go in but never come out. Within a month, we’ll…

— Gene Kim

“doing the same thing twice will not predictably or necessarily lead to the same result. It is this characteristic that makes static…

— Gene Kim

To tell the truth is an act of love. To withhold the truth is an act of hate. Or worse, apathy.

— Gene Kim

“Studies have shown that the time to complete even simple tasks, such as sorting geometric shapes, significantly degrades when multitasking. Of”

— Gene Kim

“In order to be able to know if we are making progress toward our goal, it’s essential that everyone in the organization…

— Gene Kim

“They read in an airline magazine that they can manage their whole supply chain in the cloud for $499 per year, and…

— Gene Kim

“repetition creates habits, and habits are what enable mastery.”

— Gene Kim

“Work is not done when Development completes the implementation of a feature—rather, it is only done when our application is running successfully…

— Gene Kim

“In addition to the human suffering that comes with the current way of working, the opportunity cost of the value that we…

— Gene Kim

“Up-front analysis helps us identify the smallest possible piece of work that will usefully achieve a business outcome using”

— Gene Kim

“telemetry is what enables us to assemble our best understanding of reality and detect when our understanding of reality is incorrect.”

— Gene Kim

“He sounded just like that dude from Pulp Fiction. He even quoted the line about the day of reckoning and striking people…

— Gene Kim

“In other words, when we conflate deployment and release, it makes it difficult to create accountability for successful outcomes—decoupling these two activities…

— Gene Kim

“Information Security is always flashing their badges at people and making urgent demands, regardless of the consequences to the rest of the…

— Gene Kim

“My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an…

— Gene Kim

“One of the most significant things they did to help change the outcomes of deployments was to have all Facebook engineers, engineering…

— Gene Kim

“the Third Way focuses on creating a culture of continual learning and experimentation. These”

— Gene Kim

“Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”

— Gene Kim

“Shaking his head, he continues, “It’s harder than ever to convince the business to do the right thing. They’re like kids in…

— Gene Kim

“One of the inherent challenges with initiatives such as DevOps transformations is that they are inevitably in conflict with ongoing business operations.…

— Gene Kim

“Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to…

— Gene Kim

“The deal [between product owners and] engineering goes like this: Product management takes 20% of the team’s capacity right off the top…

— Gene Kim

“Ensure releases can always be performed during normal business hours with zero downtime.”

— Gene Kim