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Portrait of Gary A. Klein

Gary A. Klein

24 quotes in 164 categories

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[Wikipedia] Gary Klein is a research psychologist famous for pioneering in the field of naturalistic decision making. By studying experts such as firefighters in their natural environment, he discovered that laboratory models could not adequately describe decision making under time pressure and uncertainty. His

Quotes by Gary A. Klein

People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded…

Belief

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You need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it,…

Data

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Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations…

Corporate

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There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the…

Bases

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People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us…

Aids

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By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's…

Bases

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Intuition is when we use our experience, and the patterns we have learned, to rapidly size up situations and know how to…

Insight

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If you are committed to the change, you're going to have to sideline the skeptics, or at least keep them under control.…

Challenges

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It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that…

Action

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You shouldn't trust the judgments of stock brokers picking individual stocks.

Brokers

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Rigor is not a substitute for imagination.

Communication

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Society's epitome of credibility is John Wayne, who sizes up a situation and says, "Here's what I'm going to do" - and…

Credibility

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I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring…

Complexes

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Slow adaptation is driven by forces such as evolution. Fast adaptation is driven by forces such as insight.

Adaptation

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You need strategies that help rule things out. That's the opposite of saying, "This is what my gut is telling me; let…

Guts

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Many business intuitions and expertise are going to be valuable; they are telling you something useful, and you want to take advantage…

Advantage

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If a situation is very, very turbulent, it has low validity, and there's no basis for intuition.

Bases

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If you mean, "My gut feeling is telling me this; therefore I can act on it and I don't have to worry,"…

Feelings

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Many change initiatives are poorly thought out, and rolled out prematurely. Others are genuinely good ideas but the proponents underestimate the amount…

Agree

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The ability to help others gain insights seems very important to me, and I think one of the most effective, but most…

Ability

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The most valuable insight I have made about how people make decisions is that when they become skilled they don't have to…

Choice

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I love rainy and bad-weather days because this type of weather gives me a mental advantage, especially when I'm fishing in a…

Advantage

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First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their…

Achievement

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My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about…

Angry

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