Skip to content

Gary A. Klein

24 quotes in 164 categories

[Wikipedia] Gary Klein is a research psychologist famous for pioneering in the field of naturalistic decision making. By studying experts such as firefighters in their natural environment, he discovered that laboratory models could not adequately describe decision making under time pressure and uncertainty. His

Quotes by Gary A. Klein

If you are committed to the change, you're going to have to sideline the skeptics, or at least keep them under control.…

Challenges

Image

There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the…

Bases

Image

People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded…

Belief

Image

By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's…

Bases

Image

I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring…

Complexes

Image

Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations…

Corporate

Image

It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that…

Action

Image

You need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it,…

Data

Image

People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us…

Aids

Image

Intuition is when we use our experience, and the patterns we have learned, to rapidly size up situations and know how to…

Insight

Image

My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about…

Angry

Image

If a situation is very, very turbulent, it has low validity, and there's no basis for intuition.

Bases

Image

Society's epitome of credibility is John Wayne, who sizes up a situation and says, "Here's what I'm going to do" - and…

Credibility

Image

Many change initiatives are poorly thought out, and rolled out prematurely. Others are genuinely good ideas but the proponents underestimate the amount…

Agree

Image

Many business intuitions and expertise are going to be valuable; they are telling you something useful, and you want to take advantage…

Advantage

Image

The ability to help others gain insights seems very important to me, and I think one of the most effective, but most…

Ability

Image

I love rainy and bad-weather days because this type of weather gives me a mental advantage, especially when I'm fishing in a…

Advantage

Image

The most valuable insight I have made about how people make decisions is that when they become skilled they don't have to…

Choice

Image

Slow adaptation is driven by forces such as evolution. Fast adaptation is driven by forces such as insight.

Adaptation

Image

First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their…

Achievement

Image

You need strategies that help rule things out. That's the opposite of saying, "This is what my gut is telling me; let…

Guts

Image

If you mean, "My gut feeling is telling me this; therefore I can act on it and I don't have to worry,"…

Feelings

Image

Rigor is not a substitute for imagination.

Communication

Image

You shouldn't trust the judgments of stock brokers picking individual stocks.

Brokers

Image